Frequently Asked Questions
📦 Shipping & Logistics
Our products are expertly produced in and dispatched from Istanbul, Turkiye. For detailed transit times, visit our Shipping Policy.
Yes. For USA and Canada, all duties and taxes are **100% pre-paid by Scavela LLC**. The price at checkout is final.
🔨 Product & Assembly
Please email our support team at hello@cribberry.com with your order number. We ship replacement hardware immediately at no cost.
Yes! Our solid wood frames are designed to safely support an adult sitting or lying down for bedtime stories when assembled correctly.
🔄 Cancellations & Returns
Orders can be canceled for a full refund within **24 hours**. For terms regarding later cancellations, please see our Terms of Service.
To start a return, contact us via our Contact Page. Please review the criteria in our Refund Policy.
✉️ Business Details & Support
Cribberry is a brand of Scavela LLC. Below are our official contact and location details:
Legal Entity: Scavela LLC
Email: hello@cribberry.com
Phone: +1 302 600 1225
Administrative Office: 1401 Pennsylvania Ave. Unit 105, Wilmington, DE 19806, USA (Please note: This office handles administration only; no showroom is available at this location.)
Production & Dispatch Hub: Istanbul, Turkiye (All products are sourced from our trusted Turkish manufacturing partners and dispatched directly from our Istanbul transit hub to ensure efficient global delivery.)
Privacy: Data Privacy Policy
Our support team responds within **48 hours** during business days (Mon–Fri, 9 AM – 5 PM EST).
